FAQ

Find answers to our most frequently asked questions.

Product Information

What makes Clichéd different from other skincare brands?

Clichéd is committed to creating natural, organic, and eco-friendly skincare and haircare products. We use ethically sourced ingredients and sustainable practices to ensure you receive high-quality products that are safe for your skin and the planet.

Are your products cruelty-free?

Yes, all Clichéd products are 100% cruelty-free. We do not test on animals or use ingredients from suppliers that do.

Are Clichéd products suitable for all skin types?

Yes, our products are designed to cater to all skin types, including sensitive, oily, dry, and combination skin. For specific concerns, check the product descriptions for tailored recommendations.

Are your products completely natural?

Yes, we use natural and organic ingredients free from harmful chemicals like parabens, sulfates, and synthetic fragrances.

Payment Information

What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Cash on Delivery (COD)
  • Bank Transfers
  • Digital Wallets (Easypaisa, JazzCash, etc)

Is it safe to make payments on your website?

Yes, our website uses secure end-to-end encryption technology to protect your payment and personal information. Your data is always kept confidential and secure.

Do you require prepayment for large orders?

Yes, for orders above the value of Rs. 10,000, we require a partial prepayment. The prepayment amount will be communicated at by our customer service team after placing your order.

Order & Returns

Where do you ship your products?

We currently ship across Pakistan and internationally. Shipping rates and times vary based on your location.

How long does it take to receive my order?

Orders are typically processed within 2–3 business days, and delivery times depend on your location. You’ll receive tracking information once your order ships.

What is your return policy?

We accept returns for unused and unopened products within 14 days of purchase. For more details, visit our Return Policy page.

Can I change or cancel my order?

You can modify or cancel your order before it’s shipped. Please contact our customer service team as soon as possible.

Usage and Recommendations

How do I choose the right products for my skin type?

Check our product descriptions for guidance or reach out to our team for personalized recommendations based on your skin concerns.

Can I use your products if I have sensitive skin?

Yes, our products are formulated with gentle, natural ingredients and are suitable for sensitive skin. If you’re unsure, perform a patch test before use.

How long will it take to see results?

Results vary depending on the product and your skin type, but with consistent use, many customers see noticeable improvements within a few weeks.

"I was skeptical at first, but this brand delivers! The face cleanser is gentle yet effective. My skin feels refreshed after every wash."

Nadia Kashif